Claims Research Associate

CCC Information Services

Conduct research to determine the fair, local-market value for vehicles involved in a potential total loss using the Internet and our proprietary database. This position works closely with claim adjusters from top insurers and auto deal­erships across the United States.

Essential Duties and Responsibilities

Establish fair market value of vehicles assisting insurers in claim settlement
Update vehicle information and determine the availability and price of new or used vehicles
Some outbound calling (non-sales related) required to automobile dealerships
Maintain relationships with dealers and claim adjusters
Provide supplemental research as requested

High school diploma
Some college preferred or equivalent work history
1-2 years prior customer facing experience required
Strong analytical and problem solving skills
Exceptional organizational skills with attention to detail
Effective verbal and written communication skills
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