Customer Service Representative

CCC Information Services
Position Summary :

CCC is looking for a detail-oriented, energetic Customer Service Representative to join the team and work part-time 20-30 hours/week. The position will involve processing of in-bound telephone calls as well as data entry of vehicle data for potential total loss insurance claims. In this role, individuals will work exclusively with Claims Adjusters from the nation’s top insurers. No prior insurance or automotive experience is required for this role as training will be provided.

Duties and responsibilities:

Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
Ensure that all vehicle information is entered into the system completely and accurately
Communicate the vehicle value from the database to the caller
Forward calls on vehicles that require calculation of the replacement value to respective department
Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards


High School Diploma or equivalent
1-2 years prior customer facing experience required
Excellent verbal and written communication skills
Attention to detail
Ability to multi-task
Keyboarding skills
Possess a positive attitude and desire to provide outstanding customer service
Availability to work 20-30 hours/week

Why Choose CCC

We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.

What we value is simple – customers, employee commitment, collaboration and clear communication.

We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.

We make it a priority to keep employees healthy, happy and enriched.

Healthy – Wellness programs and Perkspot/employee discount program
Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times
Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.

CCC is a great place to work. Join us!