Woman Questioning PREMIER Center ADA Compliance

Following Elevator Incident At Bob Seger Concert

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A Sioux Falls woman has filed a complaint with the Department of Justice, claiming the Denny Sanford PREMIER Center is not ADA compliant.

This comes after an incident at the Bob Seger concert on Mar. 17 where an elevator broke down for a short period of time.

Seger may have brought down the house, but once the music stopped, some people were having trouble getting out of the house.

“I found a group of people just waiting and waiting,” said Joy Tuscherer.

Tuscherer walks with a cane and says she also has a brain disease. She was among the group that lined up at one of the elevators after the show.

“I went over to a woman who was using a motorized wheelchair and I said ‘what is going on with the elevator’,” said Tuscherer.

Tuscherer says she waited for about 10 minutes but the elevator never came.

“I went down the emergency stairwell exit with the help of strangers,” said Tuscherer.

She later discovered it had broken down, and reached out to PREMIER Center officials to get more information. But she was unhappy with the response she got.

That’s when she decided to file a complaint with the Department of Justice, to make sure the PREMIER Center is ADA compliant.

“I want to know how many people were stuck in that elevator and for how long,” said Tuscherer.

“Elevators, they do have problems. The elevator did go down at Bob Seger,” said Torkildson.

PREMIER Center General Manager, Terry Torkildson admits it was a setback. But Tuscherer could have used one of the three other elevators on site.

“The general public is able to use all of them. One over in the northeast corner is designated as our freight elevator and the primary purpose for that one is freight,” said Torkildson.

However, Torkildson says guests can use the freight elevator if they need to.

“Having been my first experience, I didn’t know about any other elevators,” said Tuscherer.

Torkildson says there is also someone at each elevator to help people with disabilities, as well as four ADA assistants on site.

“Their job is to help people find their seats. Or if they have any special needs or requirements, they’re here to address that,” said Torkildson.

Torkildson says the ADA coordinator for the city has inspected the PREMIER Center in the past, and is now looking into this matter.

The PREMIER Center’s ADA policy is available on their website.

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